Now Hiring - Business Development Center Representative in Hayward, CA

About us

One Subaru of Hayward is a proud local family owned and operated company, investing in people and our process in ways unlike any other dealership. As a market leader who has shaken up the traditional car buying model, we take pride in our world class facilities and amenities. We embrace progressive change with our highly successful One Price One, Person© customer centric process.

At One Subaru of Hayward, our customers work with just ONE PERSON from start to finish. No switching from sales person to sales manager to finance manager... just one person handling your entire car buying experience. This allows One Subaru of Hayward to be the most enjoyable car buying experience ever.

What does that mean? It means that you will always find our ONE PRICE, our lowest price posted right on the window of EVERY VEHICLE! And just to clarify, this price isn't a starting point, it IS the point. We feel that if there is a fair price we can sell a car for... why shouldn't we provide you that price as soon as possible? Furthermore, One Subaru of Hayward will NEVER charge over MSRP. You see, the ONE PRICE, ONE PERSON® model is consumer centric and simply doesn't allow for ridiculous price hikes.

That's why we say One Subaru of Hayward is "Everything, but ordinary."

Qualifications

•High school diploma or the equivalent

•You have confidence with making outbound calls, taking inbound inquiries and talking with customers

•You are patient, understanding and pleasant when faced with challenging customers

•That you speak and communcate clearly through phone, email, and text

•We are a drug-free workplace

•You are reliable and your team finds you dependable

•Must be able to work weekends and holidays

•Must possess strong organizational skills, time management and the ability to multi-task

•Maintain a current knowledge of service products and requirements, as well as schedules of service advisors

•Ability to work well under pressure

•Must be punctual, reliable and manage time effectively

•Good working knowledge of PC’s and software

•Strong attention to detail

•Demonstrated ability to think creatively and innovatively with a flexible and adaptable personality who learns quickly

•Personal characteristics should include: high integrity, innovative thinker, team player, dependable, and enthusiastically positive and flexible

•Must be teachable and adaptive

•Great verbal and written English skills

•Bi-lingual speaker perferred

Responsibilities

•You will be responsible for lead generation activities in support of the company's service goals by contacting existing customers to advise them of their service needs

•Explain products and services, and answer questions from customers via outbound and incoming calls

•Consistently maintain daily, weekly and monthly goals which correspond to your individual performance, as well as objectives set by the service department and dealership

•Obtain customer information such as name, address, and vehicle information, and accurately enter into service software applications

•Answer incoming calls from potential customers who have been solicited through outbound voicemails, emails, social media, paper mailers and coupons

•Ensure that all calls are answered promptly and professionally

•Follow scripts and guidelines on all outbound and incoming calls

•Follow up with clients who are overdue for service

•Respond to customers’ emails and chats

•Effectively interact with dealer personnel at all levels

•Maintain a professional code of conduct at all times

Requirements

• High school diploma/equivalent
• Must be 18 years or older
• Must be authorized to work in the US
• Must have 1 year of call center experience
• 1 Year of sales experience perferred
• Must have great phone skills
• Must be energetic, enthusiastic, team player, and goal oriented

We are an equal oppurtunity employer

Job Type: Full-time

Pay: $37,152.00 - $61,920.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Hayward, CA 94544: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Business development: 1 year (Preferred)
• Sales: 1 year (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: One location